Frequently Asked Questions

The professionals who come to clean your house are provided with all of the equipment and materials that they require by Clemencia Cleaning Crew. These include vacuum cleaners, cleaning solutions, and cleaning cloths that have just been laundered. The majority of the cleaning supplies that we use are safe for humans and the environment. Please give the office a call at least one working day in advance of your scheduled cleaning if you would want to use your own cleaning supplies instead of those provided by the cleaning service. Products that are supplied by the customer ought to be non-toxic, biodegradable, and suitable for use on any surface.

Your specific location will determine which skilled cleaning specialist is dispatched to your home. Every one of our cleaners has had extensive training, is held to the highest standards, and has been carefully screened. We ensure that every employee is qualified to work for you by screening their backgrounds, conducting in-person interviews with them, and providing them with paid training.

For the majority of the properties that we clean, we send out a single cleaning professional; but, for bigger tasks, we may send out extra cleaners.

We are aware that a good number of our customers have a strong affinity for our cleaners. If you have a preference for a particular cleaning technician, please contact our office to let us know, and we will assign them to your home whenever they are available. However, we are unable to guarantee a specific employee will be at your home on any given day. When that is not an option, we will send a different cleaner to your location, and we promise that they, too, will perform an excellent job catering to your needs.

The amount of time necessary for the cleaning might range from as little as one hour to as much as eight hours, depending on the size and condition of your property as well as the service that you ordered. Our whole staff of cleaning personnel are experts in their field and have received extensive training to maximize their productivity. Therefore, you shouldn’t be shocked if we finish in a shorter amount of time than you anticipated. That is what everyone of us does!

We want to make this process as simple and straightforward for you as we possibly can, but a little bit of assistance from you will go a long way toward achieving the ideal level of cleanliness. To ensure that our cleaning professionals are able to access all of the surfaces in your house without incident, we ask that you kindly clear away any unnecessary clutter, relocate any delicate things to a secure location, and empty the sinks before we come. We won’t relocate your belongings in order to clean around them; instead, we’ll clean around them.

It is critical that our technicians be able to maintain a comfortable working temperature during the warmer months of the year. During the time that they are working in your house, the temperature of the air conditioner may be lowered to as low as 78 degrees Fahrenheit. However, they will return it to the temperature that you desire before they depart.

Aside from that, please make sure that we will be able to access your home at the appointed day and time, as well as secure any animals that may be there. After that, we are aware of what steps to do!

Even if the professionals that clean your home put in a lot of effort to make it gleam, there are some stains that are impossible to remove completely and some surfaces that have a rough or porous surface, such as textiles, wood, shower doors, bathtubs, grout, worktops, and so on. Be informed that even though we will clean certain surfaces to the best of our abilities, it is likely that they will not seem as optically clean as other surfaces will. If the water in your home is hard and contains a high mineral content, it is possible that it has caused persistent mineral stains or buildup, particularly in the kitchen and bathroom of your home. Even though we will give it our best, we are unable to promise that all hard water deposits will be removed.

Because each of our cleaning experts is directly hired by Clemencia Cleaning Crew, we are better able to attract and keep the most qualified individuals in the industry. For the purpose of ensuring that our technicians provide consistently high-quality service, we provide them with continuous training, frequent performance assessments, and financial incentives. Because you can rely on our workers to know what they are doing and because they do not require being watched while they are cleaning, we ask that you refrain from attempting to guide or advise them while they are at work. If you would like to examine a cleaning while the expert is still present at your home, we ask that you kindly wait until they have finished everything before doing so.  In the event that you ever have problems with any of our cleaners, please get in touch with us as soon as possible at (336) 541-4580 or email us at info@clemenciaclean.com so that we can handle the matter as soon as feasible.

We pray you never do! Our cleaning specialists have been thoroughly screened and evaluated, so we know they will put in a lot of effort to ensure that your house is spotless when they are finished. But if you aren’t happy with the service, please get in touch with us as soon as possible at  (336) 541-4580 or email us at info@clemenciaclean.com so that we can fix the problem as soon as possible. Within the next two working days, we will have the area in question thoroughly cleaned again by one of our supervisors.

Before being hired, each of our cleaning experts goes through a stringent screening and vetting process. They will be extremely cautious to preserve any breakable items while they are in your house, and they will not open any drawers, cupboards, closets, or rooms with locked doors until you give them permission to do so. Having said that, mishaps sometimes occur; thus, please refer to our policy on breakages for more details. If you have any objects that are easily broken or that cannot be replaced, please store them in a secure location or let us know which locations are off limits. Also, never leave valuables such as gold, cash, or firearms unattended.

No, you do not have to be home while we are cleaning. In fact, the majority of our customers are not there while we are cleaning their homes; yet, we work hard to ensure that their houses are ready for their return. All that is required of you is to offer instructions on how to enter your home, and to let us know if there are any specific circumstances that our technicians should know about, such as areas that you don’t want us to access or dogs that are free to roam around the house. If you are going to be at home while the cleaning is being done, please make sure that the technicians have unhindered access to all of the places that they will be cleaning and that they are not disturbed while they are working. If you do business from the comfort of your own home, our professionals will be pleased to clean your home office first so that the workday will be interrupted as little as possible.

When you make your cleaning appointment, we will inquire about the procedures to follow in order to get access to your house. You may, for instance, conceal a key, make use of a lock box, provide us with a garage code, or install a smart lock. All alarms should be turned off to avoid them from going off by accident, and let us know if there are any unique conditions that our technicians need to be aware of, such as pets that are not secured. When they leave, our specialists will ensure that all doors and windows are locked behind them.

On the day that the cleaning service will be coming to your home, could you please switch off your alarm or home security system? This will avoid it from going off by accident. Even though we place a high priority on residential safety, we do not wish to trouble the authorities or the security personnel with a large number of false alarms. This is because these situations are quite distressing for our staff members.

If you are not at home when the cleaning service arrives and you were not able to provide access in advance, we will attempt to contact you and ask for a way to enter. In the event that the cleaning expert is unable to enter the property, we reserve the right to charge you a lockout fee of up to one hundred percent of the total cost of the cleaning in order to compensate our cleaning specialists for the time lost.

During the first step of the scheduling process, you will be asked to select the day on which you would want your cleaning service performed, and we will then send you a confirmation email. In addition, we will give you a reminder the day before each cleaning that includes the arrival window and the name of the individual who will be cleaning your house. Within that three-hour arrival window, the cleaning technician will show up at your location. For instance, if the arrival window is between 11 a.m. and 2 p.m., the cleaner may begin the cleaning process as early as 11 a.m. or as late as 2 p.m., depending on when they are able to arrive.

We want you to feel confident that you can rely on us. Unless there is unusually heavy traffic or some unforeseen circumstance, our cleaning specialists will almost never come later than the appointed time. In the rare event that this does happen, however, we will let you know as soon as we possibly can. Please contact us at (336) 541-4580 if the arrival window has past and you have not heard from the cleaning professional or our office staff. This will allow us to examine the situation. In the extremely odd event that we are unable to clean your house on the day of your planned appointment, the cleaning will be rescheduled for the earliest available day and will be supplied to you at no additional cost. We apologize for any inconvenience this may cause.

We are happy to work with the majority of household pets, however we ask that you carefully secure any animal that poses a potential threat to our cleaning specialists or that may disrupt or interfere with the cleaning process.

The ability to clean your house is a luxury, and Clemencia Cleaning Crew treats your health and safety with the utmost importance at all times. During this period, we have established a number of additional measures that will assist secure both our customers and our workers, including the following:

When a customer requests that our cleaning staff use face masks, they will bring their own masks with them and put them on.

We request that a minimum of six feet of personal distance be maintained between each cleaning technician at all times. Please keep everyone’s health in mind and maintain a safe distance from our technicians if you will be present in your house while they are performing their service. This will assist protect everyone’s wellbeing.

Our cleaning towels are washed before being used in your house, and they are cleaned very thoroughly before being used again. This is standard procedure.

When moving between residences, equipment and supplies are cleaned.

No employee who is showing any signs of the flu is permitted to report to work.

We would want to make it clear that we do not check the immunization records of either our personnel or our customers.

In addition to the primary cleaning service that you have selected, you have the option of booking any one of our many Add-On services. Please give our office a call if you are seeking for a certain cleaning service that is not featured on our website in order to inquire about the availability of custom request cleanings and the prices associated with them.

Please make sure that our office is aware of any specific instructions or requests that you have. Because of this, we will be able to make notes immediately on your account, which will ensure that the information is communicated to any cleaning specialist that is assigned to clean your house. We are unable to provide any kind of assurance that the information that is relayed to the individual cleaning specialists will be remembered for subsequent visits.

Tipping is not required.  HOWEVER, tipping is an excellent method of showing appreciation to your cleaner for the hard work that they have done. The vast majority of our patrons leave a gratuity that ranges from 15 percent to 25 percent of the overall cleaning price. The entire amount of the tip is going to be given to the person who did the cleaning.

We are able to take payments with American Express, Discover, Visa, and Mastercard. When you make your initial cleaning appointment, we will request your credit card information and store it in a file that is password-protected and encrypted. This will allow us to charge your card immediately following the completion of each service.

On the day of each cleaning appointment, a charge will be made to your credit card. When you book your cleaning, you will be required to pay a one-time, non-refundable deposit of $50 for your initial cleaning. This will be deducted from the total price of your initial cleaning appointment.

Please give our office a call if you need to change the time of your cleaning appointment. Please be aware that if you cancel or reschedule a service less than 48 hours before the day it was originally planned for, we will charge you a $100 late cancellation fee. This cost is intended to assist compensate the cleaning professionals for the loss of income caused by the cancellation. In order to avoid being charged for the missed appointment, please provide us with notice of cancellation for your Monday cleaning no later than 9 a.m. on the prior Friday.